How long before my order ships?

• Since all items are made to order and handmade, processing times will vary depending on current order demand. On average, my processing times are anywhere from 2 - 10 business days. If it should take any longer, I will always contact you to update you on the progress.

What is the return policy?

• Since these are handmade and used for pets, there are no returns. If there is a problem with your order, please reach out to me and I’ll be happy to discuss it with you and see if we can find a resolution.

Can I get a refund?

• Refunds are only given on a case by case basis. Please message me if you need help with your order.

Do you make custom orders?

• Absolutely! Just click on the “Custom Orders” tab at the top of the page and fill out the information. Please include dimensions, requested patterns, and/or any photos relative to your request such as a photo of the cage if you are requesting a custom size liner. I am happy to make custom sized liners, or order special fleece fabric patterns for items to be made with. Once I have the details of your request, I will make a quote to send you. Once you agree to the quote, I will send an invoice with your order details for you to purchase the order. Once I receive payment, I’ll order all materials if needed, then start on your order as soon as I can.

Do you have local pick up or delivery options?

• If you live in San Antonio, you might be able to pick your order up from me once its completed by meeting me at a Second Chance Cavy Adoption Meet and Greet event. I either help out at the Bandera Road/1604 PetSmart on Sundays from 11am - 4pm, or I am in charge of the event at the Alamo Ranch PetSmart off Culebra Road and 1604 most Sundays from 11am - 4pm. If you live near one of these, and would like to pick up items in person, just send me a message and we can work out details. If you have already paid for shipping on your order, and are going to pick up in person, I will refund the shipping cost to you.